TERMS & CONDITIONS
BlipStream Ltd
Last Updated: 25 October 2025
1. Company Information
This website www.blipstream.co.uk is operated by:
BlipStream Ltd
Registered in England & Wales
Company Number: 16744052
Registered Address: 124 City Road, London, EC1V 2NX
Contact: +44 7984 326 363
Email: info@blipstream.co.uk
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2. Acceptance of Terms
By accessing or using our website or booking any service, you confirm you:
• Have read and understood these Terms
• Are at least 18 years old
• Have legal authority to enter into this agreement
Your continued use constitutes acceptance of these Terms.
3. Services Provided
BlipStream Ltd offers:
• Local and national courier collections and deliveries
• Small-scale home or office removals
• Furniture and item transportation
• Same-day or scheduled delivery services
All services are subject to availability and confirmation after booking.
4. Customer Responsibilities
Customers must:
• Provide accurate addresses and contact details
• Ensure items are properly packed and protected
• Notify us of any fragile, heavy, or high-value items in advance
• Ensure collections/deliveries are accessible and safe
• Have someone present to hand over or receive items
Parking fees, wait times exceeding 15 minutes, or failed delivery/collection may incur additional charges.
5. Prohibited & Restricted Items
We cannot transport:
• Hazardous or illegal goods
• Explosives, gas cylinders, flammable liquids
• Cash, precious metals, jewellery, or valuables
• Perishable goods requiring temperature control
• Live animals
Restricted items transported only with prior written approval:
• Fragile glass or artworks
• Large appliances requiring disconnecting
• Items exceeding our weight/size limitations
Failure to disclose may result in cancellation or additional charges.
6. Pricing & Payment
Prices are displayed during the booking process and may vary depending on:
• Distance, size, weight, time
• Additional labour and handling requirements
Payment terms:
• Full payment required before completion of service
• We accept major card and digital payment methods
• VAT applied where applicable
Unpaid invoices may result in service refusal or legal recovery action.
7. Service Changes, Delays & Delivery Exceptions
We aim for punctuality and reliability. Circumstances beyond our control may impact timelines, such as:
• Traffic, weather, accidents, road closures
• Mechanical issues or driver illness
• Incorrect delivery details provided by customer
BlipStream Ltd is not liable for indirect or consequential losses resulting from delays.
If access is unavailable, the service may be rescheduled with additional fees applied.
8. Liability & Compensation
BlipStream Ltd takes great care in handling goods.
Our responsibility applies only where damage or loss is proven to result from our negligence.
Liability is strictly limited to the total service fee paid for that booking.
Exclusions apply to:
• Items not properly packaged
• Pre-existing damage, wear, or defects
• Fragile goods not declared in advance
• Cosmetic damage during normal handling
• Customer packing errors or poor preparation
• Damage inside boxes without visible external damage
Customers must inspect goods upon delivery and notify us of issues within 24 hours.
9. Cancellations & Refunds
If you cancel more than 24 hours before the scheduled collection, a refund minus admin fees may apply.
Inside 24 hours or no-show: service charges are non-refundable.
Full details are provided in our Refund & Cancellation Policy.
10. Insurance
We provide standard limited liability as described in Clause 8.
We do not offer additional insurance directly.
Customers may arrange separate insurance if required.
11. Website Use Policy
Users agree not to:
• Copy, reproduce, or misuse content from our website
• Interfere with functionality or attempt unauthorised access
We reserve the right to update our content, services, and policies without notice.
12. Data & Privacy
We respect your privacy and protect your data.
Use of our website is governed by our Privacy Policy (UK GDPR compliant).
13. Complaints
We welcome all feedback.
Complaints must be submitted via email: support@blipstream.co.uk
We aim to resolve complaints within 10 working days.
14. Governing Law
These Terms are governed by the laws of England and Wales.
Legal disputes shall be subject to the exclusive jurisdiction of UK courts.
Thank you for choosing BlipStream Ltd.
Delivering what matters, safely and reliably.
PRIVACY POLICY
BlipStream Ltd
Last Updated: 25 October 2025
1. Introduction
BlipStream Ltd respects and protects your personal information.
This Privacy Policy explains how we collect, store, and use your data in accordance with:
• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
Use of our services confirms your understanding of this Policy.
2. Company Details
Data Controller: BlipStream Ltd
Company Number: 16744052
Registered Address: 124 City Road, London, EC1V 2NX
Email: privacy@blipstream.co.uk
Phone: +44 7984 326 363
3. Data We Collect
We may collect the following personal data when you contact us, book services, or use the website:
Personal Identification
• Full name
• Phone number
• Email address
Service Information
• Collection and delivery addresses
• Access instructions
• Item descriptions
Transaction Data
• Payment records (handled by secure third-party processors)
Technical Data
• IP address
• Browser type
• Cookies and analytics data
• Device information
We do not collect or store card details directly.
4. How We Use Your Data
We process your data to:
• Provide courier, delivery, and removal services
• Confirm bookings and communicate service updates
• Manage billing and payments
• Improve website and service performance
• Meet legal and regulatory obligations
5. Legal Basis for Processing
We rely on one or more of the following:
• Contract fulfilment (providing booked services)
• Legitimate interests (operational improvement, fraud prevention)
• Legal obligation (tax, record keeping)
• Consent (marketing and cookies)
You may withdraw consent for marketing at any time.
6. Sharing of Data
Data may be shared only when necessary with:
• Our drivers, staff, or subcontractors to fulfil services
• Payment processors
• IT and website support providers
• Legal or regulatory authorities where required
We never sell your data.
7. International Transfers
Where data is transferred outside the UK, we ensure appropriate safeguards such as:
• Standard Contractual Clauses
• Approved adequacy regulations
8. Retention Period
We keep data only as long as necessary:
• Booking and service records: up to 7 years (legal compliance)
• Marketing data: until consent is withdrawn
• Website logs: short-term security and performance needs
When no longer required, data is securely deleted or anonymised.
9. Cookies
We use essential and analytical cookies to operate our website effectively.
Details provided in our Cookie Policy.
10. Your Data Rights
You have the right to:
• Access your personal data
• Request correction or deletion
• Object to or restrict processing
• Data portability
• Withdraw consent for marketing
• Make a complaint to the ICO
Requests: privacy@blipstream.co.uk
Regulator:
Information Commissioner’s Office (www.ico.org.uk)
11. Security
We apply technical and organisational safeguards to protect your data:
• Encryption
• Secure backups
• Access controls
• Staff confidentiality protocols
No method is entirely infallible, though we take every reasonable precaution.
12. Children’s Privacy
We do not intentionally collect data from individuals under 18.
Users must be legally capable of entering contracts.
13. Updates to This Policy
This Policy may change to reflect legal and business updates.
Latest version always available on our website.
COOKIE POLICY
BlipStream Ltd
Last Updated: 25 October 2025
1. Introduction
This Cookie Policy explains how BlipStream Ltd uses cookies and similar technologies on our website.
Cookies support essential website functionality, improve performance, and assist in securing user interactions.
2. What Are Cookies?
Cookies are small data files placed on your device by websites you visit.
They store limited information to enhance your interaction with our site.
3. Types of Cookies We Use
a) Strictly Necessary Cookies
Used for core functionality:
• Accessing secure areas
• Managing bookings
• Maintaining session continuity
These cannot be disabled through our website because services require them.
b) Performance & Analytics Cookies
Used to review site performance and user experience:
• Visitor numbers and behaviour patterns
• Load times and technical performance
Collected data is anonymised where possible.
We currently use Google Analytics or equivalent tools following privacy safeguards.
No marketing or behavioural targeting cookies are used by default unless consent is granted.
4. Cookie Lifespan
• Session cookies expire once you close your browser
• Persistent cookies remain for a limited time or until removed manually
Retention periods vary depending on cookie type.
5. Managing Cookies
You control cookie preferences.
You may:
• Adjust browser settings to block or delete cookies
• Refuse non-essential cookies via our consent banner
• Revoke or modify consent at any time through website settings
Blocking essential cookies may limit service functionality.
6. Third-Party Cookies
Limited third-party cookies may operate where required for:
• Analytics
• Security protections
Third parties must comply with applicable data protection laws.
7. Updates
This Cookie Policy may change.
Revised versions will be posted on our website with the latest update date.
8. Contact
Questions regarding this Cookie Policy:
Email: privacy@blipstream.co.uk
Phone: +44 7984 326 363
Address: BlipStream Ltd, 124 City Road, London, EC1V 2NX
Refund & Cancellation Policy
BlipStream Ltd
Last Updated: 25 October 2025
1. Purpose
This policy explains when refunds, credits, or cancellation fees apply to bookings made with BlipStream Ltd.
2. Cooling-Off Period (Online Consumers Only)
If you book our services online as an individual consumer, you have a 14-day statutory cooling-off period.
You may cancel within this time unless we have already begun providing the service.
If the service has started at your request, you agree that your cooling-off rights are reduced and charges apply for the work completed.
Commercial clients are not eligible for cooling-off periods.
3. Cancellations & Fees
Timing determines the cancellation fee:
Cancellation Time
Fee Applied
Within 1 hour of booking
No fee
After 1 hour and before driver dispatch
£15 standard admin fee
Driver dispatched, en-route
50% of quoted job price
Driver arrived at pickup
100% of quoted job price
Where travel or parking costs have been incurred, these are chargeable.
4. Rescheduling
Customers may reschedule up to 24 hours before the job start time free of charge.
Requests inside 24 hours may incur reasonable fees reflecting costs already committed.
5. Refunds
Refunds are issued:
• To the original payment method
• Only for services BlipStream Ltd failed to complete due to our error
• After investigation and confirmation of eligibility
Refunds take 3–10 business days depending on your bank.
6. Post-Service Disputes
If you believe we made a mistake or caused loss through proven negligence, contact us within 48 hours of completion with any evidence of damage or missing items.
Claims made outside this window may be rejected due to lack of traceability.
7. Delays Caused by Customers
Waiting time charges apply when drivers cannot access the pickup/delivery location due to:
• Incorrect address
• No answer upon arrival
• Inadequate parking or access
• Goods not ready to load
Waiting charges are billed per the current tariff.
8. The Right to Decline Services
BlipStream Ltd reserves the right to refuse service where a job is unsafe, unlawful, or beyond our operational capacity.
Fees may apply where costs have already been incurred.
9. Contact for Refunds & Cancellations
Email: info@blipstream.co.uk
Phone: +44 7984 326 363
Address: BlipStream Ltd, 124 City Road, London, EC1V 2NX
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